1. SHIPPING & DELIVERY POLICY
We offer standard shipping services for any address. But please note that we do not provide PO Boxes, military and restricted areas, all Naval Ports and Jurong Island.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 3 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
For all international deliveries, the time taken depends on our logistics partners and their affiliates. However, please be assured that your order is secure and your status may be tracked here.
After placing the order, we will send you an email confirmation with the tracking number. You can use our order number to check and track the delivery status of your order with our local logistics partners. If no one is available, an additional fee will be charged to collect the parcel. Please provide your contact number at the address selected at checkout so that the courier can contact you in any unforeseen circumstances.
The warehouse is located in Guangzhou, Guangdong, China. The time limit for shipment from delivery to receipt of goods may vary depending on the region. 7-15 working days. If you have not received the order, please contact us.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept multiple payment methods via VISA / MASTER Credit and Debit Card, American Express, PayPal Payment, BOACOMPRA, MOLPAY, NEOSURF, QIWI, WEBMONEY. We do not accept payments via ATM or interbank transfers.